Support
Last updated: October 2, 2026
Need help? Email team@unitalk.ca. Please include your university, the email on your account, your app build number (Profile → About), and a short description. In the app, Profile → Help answers the common questions, and Profile → Feedback sends us a note directly.
Report abuse or a safety issue
In the app: long-press a message → Report, or open a user's profile → Block. For urgent safety concerns, email team@unitalk.ca with "SAFETY" in the subject. In an emergency, contact local emergency services first — UniTalk is not an emergency service.
Report a technical issue
Email team@unitalk.ca with what happened, what you expected, and your build number.
Privacy help & data requests
For access, correction, deletion, consent withdrawal, or complaints, see Privacy Choices or email team@unitalk.ca (we respond within 30 days).
Records requests (universities, legal teams, courts, law enforcement)
UniTalk can provide the messages of a course chat, a project group or a direct-message conversation, including messages edited or deleted within the last 180 days, and the messages and profile of one account. Requests are made only through our form, from an organisation email address; a member of the team reviews each one and follows up by email, and nothing is released without a UniTalk administrator's approval and, where one applies, the court order, subpoena or consent.
Students who want a copy of their own data email team@unitalk.ca instead; see Privacy Choices.
Delete your account
In the app: Profile → Edit Profile → Delete Account (you will be asked for your password). Your access is disabled immediately and your account information is deleted or anonymized within 10 days (including your profile photo and any voice recordings you sent). Deletion is final and cannot be undone. Content you posted in shared chats may remain in anonymized form ("Deleted User") so conversations stay readable. See the Privacy Policy.
Add or remove an institution
UniTalk supports one account with multiple verified institutional emails. Verify an additional institutional email in the app if you're affiliated with more than one supported school, or remove a secondary institution from your account. Your primary institution stays with your account while it's active.
Syllabus or AI (Younen) problems
If a syllabus failed to process or shows wrong dates, email team@unitalk.ca with the course code (you can also re-upload a corrected syllabus to replace it). For incorrect or harmful AI output, email the same address with a description. See AI Transparency.
Emergency disclaimer
UniTalk is a student communication app, not an emergency, medical, legal, or crisis service. If you or someone else is in danger, contact local emergency services or a crisis line.